Hyundai is capturing the top spots in the world’s most respected automotive quality reports — a remarkable achievement that proves the brand’s relentless pursuit of excellence is paying off on a global scale.
Hyundai Awarded by U.S. Ward Auto — 10 Best Engines, Four Years in a Row
The most rapidly growing automaker by brand received the prestigious award from U.S. Ward Auto for both its Tau and Gamma engines. This remarkable accomplishment went to the 1.6 GDi Gamma engine (mounted in the Accent and Elantra), which won the Best Engines distinction in 2012, together with the Tau engine (mounted in the Genesis, Genesis Coupe and Centennial). This continued recognition proves the overall outstanding quality of Hyundai’s world-class engine technology.
J.D. Power and Associates — Highest Customer Retention Award
Hyundai was ranked in the highest place among all automotive brands in J.D. Power’s and Associates’ Customer Retention Study for 2012. Among 33 automotive brands, Hyundai’s results showed the highest customer loyalty in the U.S., with a remarkable 64% retention rate.
Hyundai is Winner of the Autobild Quality Report for 2 Consecutive Years
Hyundai won first place in the Autobild quality report organized in 2011 by the leading European car magazine — and then won it again in 2012, confirming that the first title was no accident.
Hyundai’s quality dominated in a comparison of the top 20 major car brands participating in the awards organized by this prestigious German Automotive Magazine. In 2011, Hyundai even improved its score compared to the previous year, fully justifying customer confidence.
Autobild evaluates the top 20 major auto brands each year based on seven key criteria:
Criteria 1
GFK Report from Germany
Representative report on quality and safety created by GFK (Gesellschaft für Konsumforschung), based on 9,278 interviews with vehicle users. Key question: “How do you assess the quality of the brand of vehicle you own from 1 to 10?”
Criteria 2
Service Interventions
What problems did the vehicle have? How many vehicles experienced the same issue? Did manufacturers respond? Were customers treated fairly and kept informed?
Criteria 3
TÜV Report
Checks of brakes, drivability, axles, chassis and lighting devices (safety aspect). 7,500,000 checks were carried out across 208 vehicle models.
Criteria 4
AUTO BILD Endurance Test
100,000 km of hard testing per vehicle, on the worst roads in Europe, with changing drivers and conditions. Vehicles are dismantled to the last component at the conclusion of the test.
Criteria 5
Reader Mail & Email
Around 11,000 letters and emails from AUTO BILD readers reporting problems with their vehicles were considered, covering product defects and official service issues.
Criteria 6
DEKRA Research
DEKRA is a German organization working with technical vehicle inspections, expert opinions, international management and consulting, industrial testing, product testing, certification and environmental protection.
Criteria 7
Warranty
What protection does the customer have if a problem arises with the vehicle? This is an area where Asian manufacturers — and Hyundai in particular — hold an absolute advantage.